TERMS AND CONDITIONS OF BONOEUROPA VALID FOR THIS PROMOTION
Only for customers and users, who have received a promotional bonus for flight and ac-commodation when making a purchase, to enjoy 1 round trip flight plus 2 or 4 hotel nights according to their promotional code, for 2 people, with special conditions, at 14 European destinations and Marrakech. The flights will always have as origin airports those of the country in which the promotion has been contracted.
YOUR RESERVATION WILL BE MADE TO FLY WITH LOW-COST AIRLINES RYA-NAIR, EASYJET, VUELING, OR OTHER LOW-COST AIRLINES, AS PROVIDED BY BONOEUROPA.COM, BEING ABLE TO ESTABLISH THE COMBINATION OR NOT, WITH DIFFERENT AIRLINES FOR THE DESTINATIONS CHOSEN ACCORDING TO AVAILABILITY OF THE SAME.
1. The BonoEuropa.com gift voucher is made up of direct flights (non-stop), plus 2 or 4 hotel nights according to your promotional code in 3 or 4 star hotels, depending on the promotion you have received and as specified in the voucher that you have received where it appears valid for 2 people (group trips are not made), at a special price, having to assume the costs that appear on your voucher with special conditions from the airlines Ryanair, Easyjet, Vueling and other Low Cost companies, without the cost of Online Check-in, which is excluded for this promotion, having to be done by the user on the website of the airline from which they receive their flight ticket.
The user can choose one of the destinations departing from the country in which the promotion has been contracted to national or international destinations in round trip.
2. FEES AND SPECIAL RATES FOR THIS PROMOTION FOR CODES OF 2 OR 4 HO-TEL NIGHTS ACCORDING TO YOUR SPECIFIC PROMOTION:
*Flight price per way and user is 20 euros, cost for two people in roundtrip = 80 euros
*The supplement for payment by credit or debit card is 10 euros per flight and user, including management and administration costs; cost for two people = 40 euros.
Your flight is in the basic category, any extra you request will be paid on your check-in online directly with the airline.
The payment method accepted for this promotion is only by card.
*The supplement for management and hotel reservation costs is 25 euros.
*Breakfast: variable cost depending on the package; This cost is not included in this pro-motion, which will be specified upon receipt of the travel proposal, unless your specific bonus specifies that it is included. Also not included for codes with prepaid rates.
3. DESTINATIONS OF THE PROMOTION SUBJECT TO INTERNAL AVAILABILITY:
From France: Madrid, Brussels, Porto Milan, Marrakech, Baleares Islands, Lisbon, Bolog-na, Santiago de Compostela, Barcelona, Fez, Cologne, Dublin, Liverpool.
These cities of origin, destination and their availability of dates may vary at any time during the reservation period according to the evolution of reservations from other users. Bonoeuropa reserves the right to enable or disable cities of origin and destination available for this promotion, depending on the availability and occupancy of the routes and accommodation.
4. ACCOMMODATION CATEGORY:
3- or 4-star hotels and apartments depending on availability.
Optional Extra Costs: All charges and post-booking services that you request for both flights and accommodation are not included in this promotion, as are the taxes applied to tourism in each country or city.
5. EXCLUSION DATES:
Days to travel from Monday to Thursday or from Saturday to Monday depending on avail-ability and destination.
Exclusion period every Friday and Sunday for both the outward and return journeys. Vacation periods, holidays at origin or destination, long weekend, sporting or massive events or popular festivals, the eve of festivities or events and periods of high season from June 15 to September 15.
Christmas (from December 1st to January 15th), Easter holidays.
Note: for weekend trips, you have to fly combining the days from Thursday to Saturday or from Saturday to Monday, one way.
This promotion can be canceled without prior notice, and at any time due to force majeure situations.
The user does not have the right to demand any destination or a certain round trip date, being able to choose only the destinations and dates available for this promotion. Cities excluded in this promotion: these are all the cities not described in the promotion, and may be included as alternatives depending on availability and available dates that Bonoeuropa.com will establish in each promotion.
If the user requires a reservation for an exact date, destination or Hotel not available in the promotion, the charge corresponding to 100% of the reservation will be charged and the code will be invalidated due to the management carried out.
6. VALIDITY OF THE BONOEUROPA CODE:
The validity period of the voucher is one year from its delivery to the promoter company; You can check the exact expiration date of your code at This email address is being protected from spambots. You need JavaScript enabled to view it. at any time.
The promotion will be valid during the periods contained in your promotional code and once the period has expired, if you have not made the reservation within the validity pe-riod, you will lose the opportunity to enjoy your flights and stay, and it will not be exchan-geable for any new one. okay. All requests must be made with sufficient time for man-agement (3 months in advance).
Bonoeuropa codes are not extendable or renewable, the promotion does not have trips with last minute departure. It is necessary that you request your trip 3 months before your desired date or its expiration date.
7. PROMOTION SUBJECT TO INTERNAL AVAILABILITY IN DESTINATIONS AND DATES:
Flight reservations and hotel nights are strictly subject to internal availability at the time of making the reservation, if on the chosen date there is no flight or accommodation available for the destination chosen in the promotion, you will receive travel proposals contemplating destinations or dates contents in your request or others if necessary or invalid those requested; You can suggest new preferences within the promotion as many times as you want within its validity and in advance.
The availability of the promotion does not correspond to the total number of places offered by the airlines and hotels; Bonoeuropa can always offer you different travel options, counting on your advance reservation.
The user does not have the right to demand either a destination or a certain round trip date, being able to choose only the destinations and dates available for this promotion, which will be informed by our agents whenever they wish to assess travel possibilities during the validity of your promotional code.
8. RESERVATION PROCEDURE
STEP 1 Access the website: http://www.bonoeuropa.com/reservas to complete your request.
STEP 2 You will be contacted by one of our agents to manage your trip; to do so, you must provide your voucher or code support that you have received to access the promotion.
STEP 3º You will receive travel proposals and when you confirm the one that is your choice, you will pay the fee through a secure link.
STEP 4º You will receive your reservation issued.
*Once you have received the electronic tickets or locator, you must do the check-in online on the website of the corresponding airline.
Our service only issues reservations previously confirmed by the passenger
You must carefully check all the data that we request before finishing the entire reservation request process, such as your personal data that must match those that appear on the DNI or Passports of the passengers who fly, flight details, destinations, etc. .; because once the process is finished and you have made the payment, you have no possibility to make any changes.
*Passengers with an issued reservation have 24 hours to amend minor errors admitted by the airlines, whether they are free or charged to the passenger.
9. SERVICES NOT INCLUDED BY THIS PROMOTION:
-Transfers airport – hotel – airport
-Breakfast, laundry, Wi-Fi, parking, late check out and other extra hotel services.
-Online check-in.
-Municipal fees and taxes applied to tourism in destination.
-Reservations for extra passengers (they are not managed in Bonoeuropa).
-Assignment of seats, boarding priority or special services on flights.
- Checked or cabin baggage (only free baggage regulated by the airline will be included).
-Travel insurance.
-Expenses for cancellation or modification of reservations.
10. CUSTOMER SERVICE:
Customer service is exclusively by email and for information related to your reservation This email address is being protected from spambots. You need JavaScript enabled to view it. you must identify yourself with the reference of your travel file if you have a request in process.
Our working hours are from Monday to Thursday from 09:00 to 14:00. /4:00 p.m. to 7:00 p.m. and on Fridays from 09:00 to 14:00.
Summer hours (from August 1 to 31): Monday to Friday from 09:00 to 15:00.
11. RESERVATIONS EXTERNAL TO THE PROMOTION:
If the user enters another web page other than that of Bonoeuropa.com, developed and carried out for this promotion with the address that appears on its page, and purchases a flight by mistake, neither the promoter nor BonoEuropa.com is responsible of any cost or return management of said reservation, the user having to claim any question about said reservation directly to the airline or establishment that made the reservation.
Bonoeuropa is not responsible for any reservation or external service contracted by pas-sengers.
If you enter the Ryanair, Easyjet, Vueling, or any other airline or accommodation website directly, the prices do not correspond to the promotion, and the user decides to purchase a flight or other products that appear on their website, the user is ultimately responsible for the The purchase and any claim must be made to the corresponding Airline Company and the appropriate Website according to the company from which the flight tickets have been received, given that BonoEuropa.com does not have attributions for other products that are not directly those of the promotion. .
12. CHANGE AND CANCELLATION POLICY:
If your flight is canceled for any reason, the costs of travel by other means of transporta-tion, hotel accommodation, maintenance, or any type of expense will be assumed by the airline, if applicable, and the user must complete the discharge document that correspond. BonoEuropa.com does not assume any type of cost, once the flight tickets and the reservation have been issued and sent. The final management is from the airline itself and hotels, which are the ones that have the capacity to make decisions during the period of your trip and according to the general conditions of the airline with which we have made your reservation and subsequently received your ticket of the Ryanair, EasyJet, Vueling or other Low Cost companies, has this provision in the flight conditions of each company on its respective page, and you must claim it directly from the corresponding airline according to its general conditions of the flights that are on their respective websites www.ryanair.com, www.easyjet.com or www.vueling.com
Once your reservation is issued with our service, the user of the promotion becomes a normal passenger and guest of the airlines and accommodations involved in the reserva-tion; having full rights and obligations before them and before regulatory entities such as Aena in the case of air transport.
The promotion does not make changes, cancellations or refunds to any reservation al-ready paid or issued.
**BonoEuropa.com does not carry out any type of change, return or any other procedure, once you have made the payment for your flight + hotel of the promotion.
13. NON-ACCUMULABLE PROMOTION:
Bonoeuropa codes are not cumulative to increase days in destination or manage joint trips (more than two people). If you have more than one code, you must use each of them for a different trip for 2 people. Promotion not combinable with other offers.
14. ADMITTED TRAVEL DOCUMENTS:
For the issuance of your reservation, all passengers must have an ID with sufficient validity both for the outward journey and for the return.
Passengers bound for Morocco and the United Kingdom must have a passport with suffi-cient validity both for the outward journey and for the return.
Non-EU passengers must provide their residence permit with sufficient validity for both the outward and return trips, as well as their passport.
The entry requirements in the different countries must be verified by the passenger in ac-cordance with the agreements established between their country of origin and the country of destination. Bonoeuropa does not verify or process visas or agreements.
Underage EU passengers must have an ID/passport with sufficient validity both for the outward journey and for the return.
Claims for loss of documents, family book, driver license or birth certificate are not ac-cepted as travel documents.
All reservations must contain at least one passenger of legal age (18+).
15. Anyone who takes advantage of this promotion does so by accepting these terms and conditions. Requests that go against these terms and conditions may be rejected by BonoEuropa.
16. BonoEuropa.com reserves the right to reject any coupon that is presented by a person other than the one for whom it was issued if it does not comply with all the Terms and Conditions of the promotion, BonoEuropa.com, as the corresponding airlines do not responsible for lost, misplaced, incomplete, illegible, late, or damaged coupons.
17. In the event that the purchase for which the promotional travel voucher was ob-tained is returned, it will be null and void, not having the right to it, if the prior reservation occurs, you will have to assume the costs paid for the reservation and remaining promo-tional trip invalidated.
18. BonoEuropa is not responsible for the reservation expenses or additional expenses incurred by any passenger who was denied boarding the plane or access to the hotel due to any discomfort, illness, injury or physical or mental illness or who had been exposed to any infection or contagious disease, or for any other reason that may affect the safety or reasonable comfort of others.
19. Applicable jurisdiction with the exception of the mandatory rights that are applicable in Spain, The Promotion and its Legal Terms will be governed by the law of Spain and the courts and tribunals of Madrid will have exclusive jurisdiction in relation with any dispute between the various parties.
20. All the conditions for this promotion are strictly subject to the conditions of the Rya-nair, Easyjet, Vueling flight companies themselves, as well as the hotel companies that correspond to their reservation, which are the final service providers for the user on the flights. and accommodation, flight cancellations or any changes made by airlines for any reason due to weather, air traffic, etc. in their itinerary or flight, the user will have to contact and request Ryanair, Easyjet, Vueling directly through the contacts that appear on their respective websites www.ryanair.com, ww.easyjet.com, www.vueling.com , as well as communicating the change of dates, etc. to the hotel that appears on your reservation. since as of making the reservation with BonoEuropa.com we consider our service to be finished and from this moment it is the Company that has the capacity to resolve any im-propriety or question related to your flight, as well as the hotel companies the accommodation.
21. All the information written in this document is correct, except for a typographical error.
22. Terms and conditions of our frequent airlines
On these pages you can consult any questions you may have regarding baggage or other services available from airlines:
Vueling http://www.vueling.com/en/customer-service/transport-conditions
Ryanair https://www.ryanair.com/en/en/useful-information/help-centre/terms-and-conditions
Easyjet http://www.easyjet.com/en/terms-and-conditions
23. Definitions
"Ticket" means the locator number and, if applicable, luggage tag, issued by or on behalf of the Carrier, which entitles its holder or the passenger to travel from origin to destination under the terms and conditions contained therein. and in these General Conditions of Carriage.
Group trip: trip that contains more than two passengers regardless of their affiliation and whether or not they all have winning codes.
"Segment" means the path between a take-off and a consecutive landing.
“General Conditions of Carriage” or “Conditions” means the general conditions of the passenger and baggage air carriage contract.
"Montreal Convention" means the Convention for the Unification of Certain Rules Relating to International Carriage by Air signed in Montreal on May 28, 1999.
“Passenger”: any person holding a Ticket, except members of the operating crew.
“Point-to-point flights”: refers to a flight made up of a single Segment, that is, it does not have any scheduled stopover on the route.
"Regulation 261/2004"means Regulation (EC) 261/2004 of the European Parliament and of the Council, of February 11, 2004, which establishes common rules on compensation and assistance to air passengers in the event of denied boarding and cancellation or long delay of flights.
"Regulation 2027/97"means Regulation (EC) 2027/97 of the Council, of October 9, 1997, regarding the liability of airlines with respect to the air transport of Passengers and their luggage, modified by Regulation (EC ) 889/2002 of the European Parliament and of the Council, of May 13, 2002
"Carrier" or "Vueling" means Vueling Airlines, S.A., a company domiciled in El Prat de Llobregat (Barcelona), Parque de Negocios Mas Blau II, Pla de l'Estany, 5 and with NIF A-63422141, with an operator license number 060.
"Regulation (CE) 820/2008" means Regulation (CE) 820/2008, of the Commission, of Au-gust 8, 2008, regarding certain regulations for hand luggage.
